Frequently Asked Questions

Everything you need to know about your Ravella silk experience.

What makes Ravella silk different from other brands?

We exclusively use 22-momme Grade 6A Mulberry silk, the highest quality available. Our garments are sand-washed for a unique sueded finish, providing a modern matte look while maintaining the signature buttery softness of luxury silk.

How should I care for my Ravella silk garments?

To preserve the luster and longevity of your silk, we recommend professional dry cleaning or a gentle hand wash in cold water with a silk-safe detergent. Always air dry in the shade and use a cool iron if necessary.

What is your shipping policy for international orders?

We offer complimentary express shipping on all domestic orders over $250. International shipping is available worldwide via DHL Express, with delivery typically occurring within 5-7 business days.

Can I return or exchange my purchase if it doesn't fit?

Yes, we accept returns and exchanges on all unworn items with original tags attached within 30 days of delivery. Please note that for hygiene reasons, silk pillowcases and eye masks must be unopened in their original packaging.

Are your silk products sustainably produced?

Sustainability is core to Ravella. Our silk is OEKO-TEX® certified, ensuring it is free from harmful chemicals. We work with family-owned boutiques that prioritize ethical labor practices and low-impact dyeing processes.

What forms of payment do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment options through Afterpay and Klarna for eligible customers.